Privacy Policy

1. Introduction

These privacy practices apply to all personal data collected and processed by Sky Vista Property Solutions Ltd (Company Number: 15854023), registered in England and Wales, with its registered office at 52 Collins Meadow, Harlow, England, CM19 4EW. We are committed to protecting and respecting your privacy.

2. Data Controller

Sky Vista Property Solutions Ltd is the data controller responsible for your personal data in compliance with UK data protection law and the EU General Data Protection Regulation (GDPR). For any questions about this policy or our data handling, please contact our office.

3. Personal Data Collected and Processed

3.1 To enter into and perform a contract with Sky Vista Property Solutions Ltd, we collect and process personal data including:

Title

First name(s), surname or company name

Address (street, postal code, city, country/region)

Email address

Telephone and mobile numbers

Bank details (account number, account holder, card number)

VAT ID number (where applicable)

3.2 We may record and monitor calls, emails, and electronic communications for training and quality purposes.

4. Website Cookies

4.1 When you visit our website, anonymous data is collected via cookies, including:

IP address

Date, time, and duration of visit

URLs accessed

Browser and operating system details

Referrer URL

Internet service provider name

4.2 This data is retained only as long as necessary and is used solely to improve the website experience. You may disable cookies in your browser, but some site functions may be affected.

5. Direct Marketing Communications

5.1 If you opt-in, we may use your data to inform you about products and services from Sky Vista Property Solutions Ltd or approved partners.

5.2 You can opt-out at any time via unsubscribe links or by contacting our office.

6. Third Party Websites

Our privacy policy does not cover third party websites linked or advertised on our site. Please review their privacy policies separately.

7. Data Retention

7.1 Personal data related to current or past contracts will be retained for six years to comply with legal obligations and for legal claims.

7.2 Data no longer necessary or if consent is withdrawn will be erased or blocked as applicable.

8. Sharing Data with Other Controllers

We only share your personal data externally when:

You consent

It is necessary for contract performance

To obtain professional advice

To prevent or investigate crime

When legally required or requested by authorities

9. Fraud Prevention

We may share information with fraud prevention agencies and law enforcement as necessary to prevent fraud or money laundering.

10. Data Security

10.1 We implement technical and organizational security measures to protect your data.

10.2 Employees and contractors are obligated to maintain confidentiality.

10.3 Use of our website and services is at your own risk; passwords and accounts must be kept secure.

11. Monitoring

We may monitor network traffic to ensure proper use of services.

12. Data Breaches

We will notify you and the Information Commissioner’s Office (ICO) without undue delay if your data security is compromised.

13. Subject Access Requests

You may request a copy of your personal data free of charge. A £25 fee may apply for manifestly unfounded or excessive requests. Requests should be made in writing to our office. We will respond within one month.

14. Rectification and Updating

You have the right to request correction of inaccurate or incomplete personal data. We will notify third parties where feasible.

15. Withdrawal of Consent

You may withdraw consent for data processing at any time by notifying our office in writing.

16. Right to Complain

Complaints about data handling should be addressed to us first. If unresolved, you may contact the ICO within three months.

17. Changes to this Policy

We reserve the right to update this privacy policy. The latest version will be posted on our website.

18. Contact Details

For any privacy-related enquiries, please contact:

Sky Vista Property Solutions Ltd

Registered Office: 52 Collins Meadow, Harlow, England, CM19 4EW